Help & support
Last updated 2026-06-22.
We want every foray to go well. If something isn't working or you have a question, we're easy to reach.
Get in touch
The fastest way to reach us is through the app - open the menu, tap Support / Feedback, and describe what you need. Your device details are included automatically, which helps us respond faster.
You can also email us directly at [email protected]. We typically reply within one business day.
Common topics
- Managing your subscription - upgrade to Pro, view billing, or cancel: Subscription terms.
- Deleting your account - remove your account and all associated data: Delete your account.
- Resetting your password - on the sign-in screen, tap Forgot password? and follow the link sent to your email.
- Identification safety - important reading before you eat anything: Safety & liability notice.
Frequently asked questions
How do I go Pro?
Open the app, go to Profile → Upgrade to Pro, and choose the monthly (€9.99/month) or annual (€19.99/year) plan. Payment is processed by the Apple App Store or Google Play depending on your device. Your Pro features activate immediately after purchase.
How do I restore a purchase?
If you reinstall the app or switch devices, tap Profile → Restore purchases. The app checks your App Store or Google Play account and reactivates any active subscription. Make sure you are signed in to the same store account you used to subscribe.
How do I delete my account?
You can delete your account and all your data from inside the app (Profile → Account → Delete account) or via the web at mushroomhunt.app/account/delete. Deletion is permanent and removes your spots, journal entries, photos, and community content. If you have an active Pro subscription, cancel it in your App Store or Play settings first so you are not charged again.
Is identification safe to rely on?
No app can guarantee a safe identification, and neither can Mushroom Hunt. Our habitat- likelihood engine and species encyclopedia are reference tools - they help you narrow down what you might be looking at, but they are not a substitute for expert knowledge and careful field verification. Never eat a mushroom solely based on what the app shows. Read our full safety & liability notice before foraging.
How do I change my password?
If you are signed in: go to Profile → Account → Change password and follow the prompts. If you are locked out: on the sign-in screen tap Forgot password?, enter your email address, and use the reset link we send you.
How is my location used?
Location is requested only when you actively use it - to save a spot, to show what species grow near you, or to select your regional guide. We do not track your location in the background and we do not use it for advertising. Your saved spot coordinates are private to you and never shared without your explicit action. See our privacy policy for full details.
Still stuck?
Email us at [email protected] and we will get back to you.